We value your privacy and are committed to protecting the information you share with us. This policy explains how we collect and use your data.
1. Information We Collect
We may collect:
Name, phone number, and email address
Job location and painting project details
Communication history via phone, text, or email
Payment and invoice information (processed securely via third parties)
Website usage or form submissions (via cookies or analytics)
2. How We Use Your Information
We use your information to:
Schedule and confirm appointments
Communicate about project updates or changes
Send invoices, confirmations, or reminders
Offer promotions (only with consent)
Improve our service delivery and client experience
3. SMS Compliance
By submitting your phone number, you agree to receive automated SMS communications from Cooks Painting LLC regarding:
Service reminders and updates
Arrival estimates or project status
Invoicing or feedback requests
Promotions (optional)
Reply STOP to unsubscribe
Reply HELP for support
Message/data rates may apply
Message frequency may vary
We comply with A2P 10DLC, TCPA, and CAN-SPAM standards. Consent is not required for service.
4. Data Sharing
We do not sell or rent your personal information. Your data may be shared with:
Secure payment processors (for billing)
Scheduling platforms and SMS/email services
Contractors or painters performing services on behalf of Cooks Painting LLC
All vendors are required to safeguard your data and not misuse it.
5. Data Protection
We use secure systems and encryption where applicable to protect your data. However, no system is entirely immune, so we recommend avoiding sensitive details in text messages.
6. Your Rights
You have the right to:
Access or correct your personal data
Unsubscribe from communications
Request deletion of your data, unless legally required to retain it
